The comments below came from Karen Ptack and Nancy Lenihan.
Thanks for making us all look good!!!!

Doug Lavette
Manager, Orlando Network Operations Center
Fiserv, Inc.
CBS Worldwide Division

> -----Original Message-----
> From: Karen Ptack []
> Sent: Friday, July 21, 2000 10:41 AM
> To: Doug Lavette
> Cc: Dennis Hartman; Noc_Help_Desk; Randy Woods
> Subject: Note of Appreciation

> Doug,

> I wanted to pass this along to you to let you know how Van always goes above and beyond the call of duty.  He is always great to work with. He does still report to you, right??  Talk to you later.

> Karen Ptack
> Senior Distributed Products Analyst
> Fiserv CBS Service Bureau
> (847)956-5725

> > -----Original Message-----
> > From: Nancy Lenihan []
> > Sent: Friday, July 21, 2000 9:12 AM
> > To: Karen Ptack
> > Subject: Note of Appreciation

> > Karen,
> > I just wanted to let you know that Pam was a godsend last night on resolving
> > this issue.  I dragged her in around 6pm (or you can ask her, it was whenever
> > she started watching Will and Grace) and didnt' end until 9pm (our time).
> > Also, Van at the Orlando NOC was a tremendous help (I feel his manager should also
> > be notified but I don't know who that is) and between the two of them, helped me
> > out of this crisis.  This email cannot relay my appreciation to both these individuals
> > enough.  They deserve some acknowledgement of their effort on this issue and felt I
> > needed to let you know.
> > Thanks,
> > Nancy Lenihan

NOTE: Doug and I worked together at Fiserv CBS Worldwide. However, the department was dissolved, and company has since relocated to new location. The above number is not valid, and all personnel from that department are no longer employed there.

Doug Lavette’s Current Contact information is as follows:

Douglas Lavette
Mobile Phone: (321) 279-6178